The Norfolk Sheriff’s Office Policies and Procedures assures the processing of inmate grievances.

All grievances are subject to review by the Sheriff.

Inmates are provided a copy of the Norfolk City Jail "Resident Handbook" which is a reference guide to facility rules, regulations, services and programs available during incarceration.

The Grievance Coordinator provides an expeditious response and fair resolution to inmate complaints.

The Grievance Coordinator shall mediate with staff and inmates, and if necessary, investigate, interview and review in order to resolve inmate grievances.

The Grievance Coordinator also serves as Norfolk Sheriff’s Office liaison to the Citizen's Advisory Council, which encourages voluntary community
involvement and participation in operations, services and programs of the Norfolk Sheriff’s Office and the Norfolk City Jail.

For more information visit the Citizen's Advisory Council page.